Head of Shared Services Operations

Are you a strategic leader with a passion for driving operational excellence in shared services? EMAPTA is seeking a dynamic Head of Shared Services Operations to lead our global legal operations, ensuring governance, efficiency, and impact across our organization. In this role, you will oversee a team of 15-20 professionals, managing end-to-end legal operations including contract management, compliance, and risk assessment. You will work closely with cross-functional teams to streamline processes, implement best practices, and drive continuous improvement. Based in Bali, you will join a vibrant team in a dynamic and fast-paced environment, contributing to the growth and success of EMAPTA's global operations.

EMAPTA is a leading provider of legal and regulatory solutions, serving clients across various industries. With a strong commitment to excellence and innovation, EMAPTA offers a unique opportunity to work in a supportive and collaborative environment. As the Head of Shared Services Operations, you will play a pivotal role in shaping the future of our legal operations, driving efficiency, and ensuring compliance with the highest standards.

In this role, you will be responsible for managing and optimizing our shared services operations, including finance, HR, and IT. You will work closely with senior leadership to develop and implement strategic initiatives that support the overall business objectives. With a focus on operational excellence, you will drive continuous improvement, ensuring that our shared services operations are aligned with industry best practices and regulatory requirements.

📋 Tanggung Jawab Pekerjaan

• Oversee end-to-end shared services operations, including finance, HR, and IT, ensuring efficiency and compliance.
• Lead and manage a team of 15-20 professionals, providing guidance, mentorship, and performance management.
• Develop and implement strategic initiatives to drive operational excellence and continuous improvement.
• Work closely with cross-functional teams to streamline processes, eliminate redundancies, and improve service delivery.
• Ensure compliance with regulatory requirements and industry best practices.
• Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and drive data-driven decision-making.
• Collaborate with senior leadership to align shared services operations with the overall business strategy.
• Stay abreast of industry trends and emerging technologies to identify opportunities for innovation and improvement.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum of 10 years of experience in shared services operations, with a proven track record of driving operational excellence.
• Strong leadership and management skills, with the ability to inspire and motivate a team.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with cross-functional teams.
• Proficient in using shared services management tools and software, such as SAP, Workday, and ServiceNow.
• Certified in relevant shared services certifications, such as CPA, CMA, or CISA.
• Strong analytical and problem-solving skills, with the ability to drive data-driven decision-making.
• Fluency in English, both written and spoken.

🛠️ Keahlian

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