Senior Engagement Manager

Neo4j · 📍 Bali · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
USD 120000 - 180000
We are looking for a dynamic and experienced Senior Engagement Manager to join our team in Bali. As a Senior Engagement Manager, you will be responsible for developing and implementing engagement strategies that drive customer satisfaction and loyalty. You will work closely with cross-functional teams to ensure that our customers' needs are met and exceeded. This is a fantastic opportunity to make a significant impact in the tech industry and help grow our business in Indonesia.

📋 Tanggung Jawab Pekerjaan

Develop and implement engagement strategies that drive customer satisfaction and loyalty.,Build and maintain strong relationships with key stakeholders and customers.,Analyze customer feedback and market trends to identify opportunities for improvement.,Coordinate with cross-functional teams to ensure that customer needs are met and exceeded.,Create and deliver engaging content and experiences that resonate with our target audience.,Measure and report on engagement metrics to track progress and identify areas for improvement.,Collaborate with the sales team to ensure that our engagement strategies align with our sales goals.,Stay up-to-date with the latest trends and best practices in customer engagement and experience.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business, Marketing, or a related field.,5+ years of experience in a customer engagement or customer success role.,Proven track record of developing and implementing successful engagement strategies.,Strong analytical and problem-solving skills.,Excellent communication and interpersonal skills.,Proficiency in English, both written and spoken.,Experience working in a fast-paced, dynamic environment.,Knowledge of CRM systems and customer engagement tools is a plus.

🛠️ Keahlian

Customer engagement strategy developmentRelationship managementMarket analysisCross-functional team collaborationContent creation and deliveryEngagement metrics measurement and reportingSales alignmentCRM systems and customer engagement tools
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