Channel Support Assistant

Join Prime@Technology Specialists, Inc. as a Channel Support Assistant in beautiful Bali! This is a fantastic opportunity to be part of a dynamic team that values professional growth and employee well-being. Enjoy a competitive salary, comprehensive benefits, and a vibrant work environment. As a Channel Support Assistant, you will be the first point of contact for our clients, providing exceptional support and ensuring their needs are met with efficiency and professionalism. You will work closely with our sales and technical teams to deliver top-notch customer service, using tools like Zendesk and Salesforce to manage and track customer interactions. This role is perfect for someone who is passionate about customer service, enjoys problem-solving, and wants to make a difference in the lives of our clients.

At Prime@Technology Specialists, Inc., we are committed to fostering a culture of innovation and continuous learning. We believe in empowering our employees to grow and thrive, both personally and professionally. With a focus on work-life balance and employee well-being, we provide a supportive and inclusive work environment where everyone can thrive. Join us and be part of a team that is dedicated to excellence and making a positive impact in the technology industry.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer support to our clients, ensuring their needs are met with efficiency and professionalism.
• Manage and track customer interactions using tools like Zendesk and Salesforce.
• Work closely with our sales and technical teams to deliver top-notch customer service.
• Resolve customer issues and complaints in a timely and effective manner.
• Maintain accurate and up-to-date records of customer interactions and support requests.
• Stay up-to-date with the latest industry trends and best practices in customer service.
• Participate in team meetings and contribute to the development of customer service strategies.
• Provide regular feedback and reports on customer satisfaction and support performance.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Computer Science, or a related field.
• Minimum of 2 years of experience in customer service, technical support, or a related field.
• Strong communication and interpersonal skills.
• Proficiency in English, both written and spoken.
• Familiarity with customer relationship management (CRM) software, such as Zendesk and Salesforce.
• Ability to work independently and as part of a team.
• Problem-solving skills and a customer-centric approach.
• Passion for technology and a desire to make a positive impact in the lives of our clients.

🛠️ Keahlian

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