Marketplace Operations Administrator

Join CV MAJU MARVES PERKASA as a Marketplace Operations Administrator and play a pivotal role in managing and optimizing our digital marketplace presence. This position is ideal for detail-oriented professionals with a passion for e-commerce and operational excellence.

As a Marketplace Operations Administrator, you will be responsible for ensuring the smooth operation of our online marketplace in Jakarta Barat. You will work closely with our team to manage product listings, inventory, and customer service, ensuring a seamless shopping experience for our customers. This role offers a unique opportunity to be part of a growing e-commerce company and to contribute to the success of our digital marketplace.

📋 Tanggung Jawab Pekerjaan

• Manage and optimize product listings on our marketplace, ensuring accuracy and compliance with platform guidelines.
• Oversee inventory management, including stock levels, reordering, and distribution.
• Provide exceptional customer service by addressing customer inquiries, resolving issues, and ensuring customer satisfaction.
• Monitor marketplace performance metrics and implement strategies to improve sales and customer engagement.
• Collaborate with cross-functional teams to ensure seamless integration of new features and updates on our marketplace.
• Stay updated with industry trends and best practices in e-commerce operations.
• Utilize tools such as Shopify, Magento, or similar e-commerce platforms to manage marketplace operations.
• Conduct regular audits and quality checks to maintain high standards of operation.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in e-commerce operations, marketplace management, or a similar role.
• Proven experience with e-commerce platforms such as Shopify, Magento, or WooCommerce.
• Strong knowledge of inventory management systems and processes.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Familiarity with data analysis tools such as Google Analytics or similar.
• Certification in e-commerce operations or a related field is a plus.

🛠️ Keahlian

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